Have been reading IBM’s 2010 CEO survey (ibm.com/ceostudy16) and when 1400 CEO’s were asked what are the most important things to focus on over the next 5 years the top 3 answers were: getting close to clients, people skills and insight and intelligence to better serve client needs. Interesting and telling. We are hearing this…
At a conference recently with CSOs and CMOs from around the country – a great group – one of the speakers (Michael Handelman) reminded me of this quote that I have heard before and so believe in. Let’s remember how important that idea really is to us at work and at home! It takes time…
Wouldn’t it be something if the auto industry stopped bringing forward innovations and that the 2012 models was really only a 2008 model with a new paint job. How would that compare to the 2012 model that kept up with the ever-changing needs of their clients? As a consumer, it would be a no-brainer…
I was talking to a client about how difficult it is for people to change. One reason, we discussed, is that many people have been duped into thinking that not changing means that they can do what they have always done and maintain status quo. Not true. When comparing proposed changes to status quo remember…
Jeffrey Dyer, Hal Gregersen and Clayton Christensen wrote a great article called “How to Innovate” (HBR 12/2009 – R0912E). In the article they describe how sessions designed to discuss new innovation opportunities often get stuck because people sometimes cannot get past the thought of all the existing constraints in order to do something new. I…